This Shipping & Delivery Policy ("Policy") is published by Apex Sports Promotion (hereinafter referred to as "Company," "We," "Us," or "Our") in compliance with the applicable laws
By placing an order on our Platform, you acknowledge and agree to the terms of this Policy.
DEFINITIONS
"Order Confirmation" means the email/SMS notification sent to you confirming that your order has been successfully placed and payment received.
"Dispatch Confirmation" means the email/SMS notification sent to you confirming that your order has been handed over to the logistics partner, along with a tracking number.
"Estimated Delivery Date (EDD)" means the estimated date range within which delivery is expected, displayed at checkout and in your Order Confirmation.
"High-Value Equipment" means Snooker Tables, Pool Tables, Heyball Tables, and Billiards Tables bulky, heavy products requiring specialised logistics and professional installation.
"Standard Products" means all other products including Cues, Chalks, Tips, Cue Accessories, and Table Accessories shipped via standard courier.
"Last Mile Delivery" means the final leg of the delivery from the logistics hub nearest to your delivery address to your door.
"Serviceable PIN Code" means a PIN code to which we currently offer delivery services, either directly or through our logistics partners.
"Delivery Address" means the address provided by you at the time of order placement to which the product is to be delivered.
"Risk Transfer Date" means the date on which risk in the goods passes from the Company to you, as defined in Section 6 of this Policy.
"Installation Date" means the date on which professional installation of High-Value Equipment is completed at your premises by our authorised installation partner.
SHIPPING COVERAGE & SERVICEABLE LOCATIONS
We deliver to all serviceable PIN codes across India, subject to logistics partner coverage. Delivery coverage is categorised as follows:
|
Zone |
Cities/Regions |
Applicable To |
|
Zone A Metro |
Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad |
Standard Products + High-Value Equipment |
|
Zone B Tier 2 |
Jaipur, Lucknow, Chandigarh, Indore, Bhopal, Nagpur, Surat, Vadodara, Kochi, Coimbatore, and similar |
Standard Products + High-Value Equipment (subject to installation partner availability) |
|
Zone C Tier 3 & Beyond |
All other serviceable PIN codes |
Standard Products only; High-Value Equipment subject to confirmation |
For High-Value Equipment delivery to Tier 2/3 locations: Please contact us at operations@apexsports.co.in or +91 - 9727333147 before placing your order to confirm delivery and installation availability at your PIN code. We will confirm within 2 working days.
You may check if your PIN code is serviceable by:
- Entering your PIN code on the product page (serviceability checker)
- Contacting us at operations@apexsports.co.in or +91 - 9727333147
We currently do not offer international shipping. All orders on this Platform are fulfilled for delivery addresses within India only. For international bulk or institutional enquiries, please contact sales@apexsports.co.in.
SHIPPING CHARGES
Standard Products (Cues, Accessories, Consumables)
|
Order Value |
Shipping Charge |
|
Upto 500gm |
Rs. 100 |
|
Above 500gm |
180/kg |
High-Value Equipment (Tables)
Delivery and installation of High-Value Equipment involves specialised logistics (heavy transport, dedicated vehicle, loading/unloading crew). Shipping charges for tables are:
|
Product Type |
Shipping Model |
|
Snooker Table |
Actuals-based; disclosed at checkout after PIN code entry |
|
Pool Table |
Actuals-based; disclosed at checkout after PIN code entry |
|
Heyball Table |
Actuals-based; disclosed at checkout after PIN code entry |
|
Billiards Table |
Actuals-based; disclosed at checkout after PIN code entry |
Cash on Delivery (COD)
|
Condition |
COD Charge |
|
Standard Products |
₹250 |
|
High-Value Equipment |
COD not available (prepaid only) |
|
COD availability |
Subject to PIN code and order value limit of ₹500 |
ORDER PROCESSING & DISPATCH TIMELINES
Once your payment is confirmed and Order Confirmation is sent:
|
Step |
Timeline |
|
Order verification and confirmation |
Within 2 hours of payment (during business hours) |
|
Order processing (picking, packing, QC) |
1–2 working days |
|
Dispatch from warehouse |
1–3 working days from Order Confirmation |
Business Days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays are processed on the next working day.
Orders placed before 2:00 PM IST on a working day are eligible for same-day processing.
Upon dispatch, you will receive:
- A Dispatch Confirmation email/SMS with your AWB (Air Waybill) / tracking number
- The name of the logistics partner handling your shipment
- A tracking link to monitor your shipment in real time
ESTIMATED DELIVERY TIMELINES
|
Delivery Zone |
Estimated Delivery Time (from Dispatch Date) |
|
Zone A Metro Cities |
2–4 working days |
|
Zone B Tier 2 Cities |
4–6 working days |
|
Zone C Tier 3 & Remote |
6–10 working days |
Delivery of tables involves specialised logistics coordination and is handled separately from standard courier:
|
Phase |
Timeline |
|
Order Confirmation to Dispatch Scheduling |
10–15 working days |
|
Delivery Coordination Call |
Within 2 working days of dispatch scheduling |
|
Actual Delivery (Metro/Zone A) |
2–14 working days from Order Confirmation |
|
Actual Delivery (Tier 2/Zone B) |
2–14 working days from Order Confirmation |
|
Actual Delivery (Tier 3/Remote confirmed serviceable) |
2-14 working days from Order Confirmation |
|
Installation Scheduling (post delivery) |
Within 2–3 working days of delivery |
|
Installation Completion |
Within 5–7 working days of delivery (Metro/Zone A); 7–14 working days (Tier 2/3) |
Delivery for tables requires your presence or an authorised adult (18+) at the delivery address. Our logistics team will call you at least 24 hours in advance to confirm a delivery window. Please ensure someone is available to receive the shipment.
Where available for Standard Products, express delivery options (Next Day / 2-Day) are displayed at checkout with applicable charges. Express delivery is not available for High-Value Equipment.
During peak shopping periods (Diwali, New Year, Republic Day sales, etc.), delivery timelines may be extended by 3–5 working days beyond the estimates above. Any such extension will be communicated on the Platform's homepage, in the checkout flow, and via email/SMS to affected orders.
TRANSFER OF RISK AND TITLE
This is a critical legal clause governing when ownership and risk in the goods passes from us to you.
Standard Products: Risk in the goods transfers to you upon delivery to the Delivery Address specified in your order and acknowledgement of receipt (signature, OTP confirmation, or delivery photograph by the courier partner). From this moment, the Company bears no liability for damage, loss, or theft.
High-Value Equipment (Tables): Given the complexity of delivery and installation:
- Risk of damage during transit remains with the Company until the product is physically delivered and a delivery acknowledgement (signed delivery report or OTP) is obtained
- Risk in the installed product transfers to you upon completion of installation and signing of the Installation Completion Certificate by you or your authorised representative
- Title (ownership) passes to you upon receipt of full payment for EMI orders, full legal title passes only upon receipt of the final EMI instalment, though physical possession is transferred at delivery
Refused Delivery: If you refuse delivery without valid grounds (e.g., no defect, damage, or discrepancy), risk transfers to you from the date of refused delivery, and reverse logistics charges will be deducted from any applicable refund.
DELIVERY ATTEMPT & FAILURE PROTOCOLS
Our logistics partners will make the following delivery attempts:
|
Attempt |
Action |
|
1st Attempt |
Delivery attempted; if unsuccessful, notification left and/or SMS/call sent |
|
2nd Attempt |
Next working day; attempted after prior coordination if customer contacted |
|
3rd Attempt |
Final attempt; if unsuccessful, shipment returned to our warehouse |
After 3 failed delivery attempts, the product is returned to our warehouse ("Return to Origin" / RTO). In this case:
- You will be notified immediately upon RTO confirmation
- You may request re-delivery (applicable shipping charges will apply for the second delivery)
- If you do not request re-delivery within 7 days of RTO notification, we reserve the right to cancel the order and initiate a refund (less any logistics charges incurred)
Given the scheduled nature of table deliveries, if you need to reschedule a confirmed delivery slot:
- Reschedule requests must be made at least 24 hours before the confirmed slot
- Reschedule is available up to 2 times without additional charge
- Third reschedule and beyond may attract a rescheduling fee of ₹[INSERT AMOUNT], which will be disclosed before confirmation
We ship to the address exactly as provided in your order. We are not liable for non-delivery due to:
- Incorrect, incomplete, or illegible delivery address
- Inaccessible delivery location (gated communities without guard instructions, locked premises)
- Recipient unavailability across all delivery attempts
If your shipment is undeliverable due to an incorrect address, re-delivery charges will apply. Please ensure your delivery address including flat/house number, street, landmark, city, state, and PIN code is accurate at the time of order placement.
SHIPMENT TRACKING
You can track your shipment through:
- Account Dashboard: Login - My Orders - Track Order
- Tracking Link: Provided in your Dispatch Confirmation email/SMS
- Logistics Partner Website: Using the AWB number provided
- Customer Support: Email operation@apexsports.co.in call +91 - 9727333147
SPECIAL HANDLING HIGH-VALUE EQUIPMENT
Given the nature of snooker tables, pool tables, billiards tables, and heyball tables, the following special handling protocols apply:
Before delivery of a table, please ensure:
- Clear access route from building entrance to installation room (doorways, corridors, stairways of minimum [INSERT DIMENSIONS] width)
- Room readiness the installation area must be cleared of furniture and obstacles
- Flooring suitable level flooring capable of bearing the table's weight ([INSERT WEIGHT RANGE] kg depending on model)
- Ceiling height minimum [INSERT HEIGHT] for standard cue play clearance
- Lift/staircase access inform us at time of order if access requires disassembly of any table components for passage; additional assembly charges may apply
Failure to prepare the installation site may result in rescheduling, and any additional logistics costs incurred due to site unpreparedness will be borne by the customer.
Installation is not included in the purchase price for all High-Value Equipment unless stated otherwise on the product listing. Installation includes:
- Full assembly of the table frame and legs
- Installation and levelling of the slate/playing surface
- Fitting of the cloth/baize
- Fitting of cushions and pockets
- Levelling verification using professional equipment
- Test play surface check
- Handover and customer sign-off
What installation does not include:
- Structural modifications to your room (wall adjustments, flooring changes)
- Electrical work (for tables with lighting features)
- Furniture removal or room rearrangement
Inspection on Delivery Your Obligation
You must inspect the product at the time of delivery/installation. Please:
- Check all components against the packing list provided with the shipment
- Inspect the playing surface, cushions, pockets, legs, and cloth for defects
- Report any visible damage or discrepancy immediately to the delivery/installation team and have it noted in the delivery report
- Sign the Installation Completion Certificate only after satisfactory inspection
Do not sign the Installation Completion Certificate if you have unresolved concerns. Note your concerns in writing on the delivery report and contact us immediately at operations@apexsports.co.in
Post-signature and after the delivery/installation team has left, transit damage claims that were not noted in the delivery report may be harder to process. We strongly recommend recording a video of the installation process and the final installed product.
PACKAGING STANDARDS
All products are packaged to ensure safe transit and Legal Metrology compliance:
Standard Products
- All standard products are packaged in tamper-evident, sealed packaging
- Fragile accessories (chalk holders, cue tip tools) are bubble-wrapped and box-packed
- Each package displays: MRP, net quantity, manufacturer name and address, country of origin, and consumer care contact.
Cues
- Premium and standard cues are shipped in rigid cue tubes or cue boxes to prevent warping or damage during transit
- Multi-piece cues are individually packed per section
High-Value Equipment (Tables)
- Table components are individually wrapped in industrial foam and bubble wrap
- Components are packed in heavy-duty corrugated boxes with corner reinforcements
- Outer packaging is marked: "FRAGILE HANDLE WITH CARE," "THIS SIDE UP," and weight of package
- All hardware (bolts, screws, anchors) is bagged separately and inventoried in the packing list
DAMAGED, LOST, OR DELAYED SHIPMENTS
If you receive a product that is visibly damaged due to transit:
- Do not accept the delivery if the outer packaging is severely damaged and contents appear compromised note refusal reason with the logistics personnel
- If damage is discovered only upon opening: Raise a return/replacement request within 48 hours of delivery with photographic and video evidence
- We will arrange a free reverse pickup and replacement or full refund (your choice) refer to our Return, Refund & Cancellation Policy for timelines
If your tracking status shows "Delivered" but you have not received the product:
- Contact us within 48 hours at operations@apexsports.co.in with your order number
- We will raise a non-delivery complaint with the logistics partner and initiate an investigation
- Investigation TAT: 3–7 working days depending on the logistics partner
- If the shipment is confirmed lost: We will dispatch a replacement or process a full refund within 7 working days of confirmation
If your delivery has not arrived within the Estimated Delivery Date + 5 working days (buffer):
- Contact us at operations@apexsports.co.in
- We will track and escalate with the logistics partner on your behalf
- If the delay is attributable to us or our logistics partner and causes material inconvenience, we will offer a goodwill gesture (coupon/discount) at our discretion this does not waive your statutory rights.
If your order contained multiple products and only some are delivered:
- Check your Order Confirmation some multi-product orders may be dispatched in separate consignments from different warehouses
- If separate dispatch confirmation was not received for missing items, contact operations@apexsports.co.in within 48 hours of partial delivery
SPECIAL CIRCUMSTANCES & FORCE MAJEURE
Delivery timelines may be impacted beyond our control due to:
- Natural disasters, floods, cyclones, earthquakes
- Government orders, lockdowns, curfews, or restrictions on movement (including public health emergencies)
- Strikes or industrial action by logistics partners
- Extreme weather conditions impairing road or air transport
- National holidays or extended regional closures
In such cases:
- You will be notified via email/SMS of any expected delay
- Orders will not be cancelled automatically delivery will be rescheduled to the earliest available date
- You retain the right to cancel and receive a full refund if the delay is unacceptable
INVOICE & DOCUMENTATION
Every shipment is accompanied by:
- GST-compliant Tax Invoice (emailed and/or physically included in the shipment)
- Packing List (for High-Value Equipment itemised component list)
- Warranty Card / Warranty Registration Instructions (for eligible products)
- Product Manual / Care Instructions (as applicable)
- Installation Guide (for table products quick reference card)
GRIEVANCE OFFICER
Satyam Arora
- GOVERNING LAW & JURISDICTION
This Policy is governed by the laws of the Republic of India. All disputes are subject to the exclusive jurisdiction of the courts at New Delhi.
This Shipping & Delivery Policy is Version 1.0, drafted in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Sale of Goods Act, 1930, Legal Metrology (Packaged Commodities) Rules, 2011, and the Indian Contract Act, 1872. All rights reserved.
