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What you need is what we offer!
Field Service Management
Optimise your CRM customer service with our field service management feature. Efficiently allocate and assign calls, track pending, cancelled, and closed requests, and manage part/product approvals and replacements. Streamline charges, collection, and deposit processes for seamless field service operations. Elevate your service CRM software with our comprehensive field service management feature.
Inventory Management
Our CRM software includes Inventory Management, making it the best choice for service relationship management. It enables multi-location set-up, manages franchisee-OEM transactions, and facilitates the direct selling of parts to customers. You can allocate parts to service engineers, track inventory movement, and integrate seamlessly with ERP systems. Additionally, it offers comprehensive tracking of defective parts. Elevate your inventory management with our powerful field service CRM software.
Call Centre Management
With the call centre management module in our customer service CRM software, you can benefit from centralised customer data, and efficient call registration for inbound and outbound communication channels such as calls, web, SMS, and email. The system also enables follow-ups, escalations, and reminders to ensure timely resolution. Additionally, you can easily manage general inquiries and leads, while monitoring customer satisfaction (CSAT) levels. Enhance your service relationship management with our comprehensive call centre management feature.
Franchisee Payouts Management
Our custom CRM software solutions offer a comprehensive module called Franchisee Payout Management, designed to enhance your CRM customer service. Streamline the processing of service, parts, and travel claims with an efficient payout setup and a daily evaluation process. Approve, reject, or reverse penalties as needed, while seamlessly generating and approving claims and incentives. Integration with ERP systems ensures seamless data flow and accuracy.
Report & Analytics
With our Report & Analytics feature gain valuable insights through dashboards that display open, closed, and pending complaint calls. Track process activity with ease and use multiple filters for efficient searching. With our service CRM software, unlock the power of reports and analytics to drive informed decision-making and optimise your customer service operations.
Knowledge Management
Our custom CRM software solutions offer a powerful feature known as Knowledge Management that enables you to create a centralised repository for process documents, technical papers, product catalogues, and other crucial information needed by service teams to resolve customer issues and deliver exceptional service. Our software of customer service management simplifies document accessibility, saving time, money, and boosting productivity improving effectiveness in the workflow.
Seamlessly manage customer interactions with our Service CRM.
Schedule a call todayWhy Clients Prefer Us?
End-to-end after-sale services
Ready-to-Use platform
Efficient Field Service Management
ERP-IoT with whatsapp integration
Omni Channel customer experience
Cutting-edge OCI cloud for running demanding workloads at scale.
15+
Years Experience
50+
Customers
18000+
Active Users
100,000+
Ticket Volume/Day
Unmatched
Expertise
Appliances
Sanitaryware and Wellness
Power Solutions
Mobile & Laptops
HVAC
Building Trust, 
Delivering Results
ServitiumCRM, your trusted provider of custom CRM software solutions. We offer best-in-class, comprehensive Customer Service CRM for organisations worldwide/ nationwide. Having won the Emerging Brand of the Year Award for our Customer Service Platform at the prestigious Business Leader of the Year Award 2022 event, you can now explore the capabilities of ServitiumCRM and enhance your customer service management with our solutions. With its unmatched reliability, seamless user experience, and industry-leading capabilities, our software empowers businesses to achieve unparalleled success.
